Delivery
At FUSIVE, we strive to ensure that your orders are delivered to you in a timely and efficient manner. Please review the following information regarding our delivery options, timelines, and policies:
Shipping Methods: We offer the following shipping options for domestic and international orders:
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Standard Shipping: Orders are typically delivered within 5-7 business days for domestic shipments and 7-14 business days for international shipments. Please note that delivery times may vary depending on your location and any unforeseen delays.
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Express Shipping: For expedited delivery, we offer express shipping options with delivery times ranging from 2-4 business days for domestic shipments and 5-7 business days for international shipments. Additional fees apply for express shipping.
Order Processing Time: Please allow 1-2 business days for order processing before shipment. Orders placed on weekends or public holidays will be processed on the next business day.
Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery online.
Shipping Costs: Shipping costs are calculated based on the weight of your order and your delivery location. Shipping costs will be displayed at checkout before you complete your purchase.
Customs and Duties: For international orders, please note that customs duties, taxes, and fees may be levied by your country's customs authorities upon importation. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office for more information on import regulations and duties.
Delivery Address: Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery. We are not responsible for orders that are lost or delayed due to incorrect or incomplete address information provided by the customer.
Delivery Restrictions: We currently do not ship to PO boxes or APO/FPO addresses. We also reserve the right to restrict delivery to certain locations due to carrier limitations or other factors.
Delivery Questions: If you have any questions or concerns regarding the delivery of your order, please contact our customer support team at support@fusive.au for assistance.
Thank you for choosing FUSIVE. We appreciate your business and look forward to delivering your order to you soon!